Goods should be dispatched within three – five business days of ordering. If an item is out of stock and we are unable to dispatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Note that we do not generally send out over the weekend.
Special delivery will be undertaken for an additional cost upon request. UK postal delivery for first class mail is 1-2 business days from posting. International postal delivery times vary according to the destination country.
Occasionally items do get delayed in the post, so please do allow 10 days for UK, and 15 days for international items to be delivered. If not received in this time, please let us know and we will look into it straight away.
All parcels are sent through Royal Mail unless otherwise arranged.
Returns & Exchanges
If any of the items purchased are unsatisfactory please return it to us in its original condition within 30 days of receipt and we will give you a full refund of the item’s cost including postage costs.
Please make sure that all returned items are packed and posted carefully to avoid any damage. The cost of postage for returned unwanted items must be borne by you.
We recommend that you obtain a certificate of postage at the time of sending.
Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.
Items can be returned to the following address:
Rainforest Growers ATTN: Tessa Varner
Doddle London Oxford Street (Debenhams)
334-348 Oxford Street
London, W1C 1JG